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Subscription

Add bites, snooze your subscription and more!

How do I start a subscription?

Starting your GEM subscription is simple! Just browse our Bites, add your favorites to your cart, and check out—that’s it!

How do I update my shipping address?

You can update your shipping address via your account portal. Read more.

Where do I adjust my subscription settings?

You can update your subscription settings via your account portal. Read more.

How do I contact your support team?

Reach us at [email protected]. We're available via email Sunday - Friday, 5am - 6pm PT / 8am - 9pm EST.

How do I add a discount to my subscription?

You can add a discount to your subscription via your account portal. Read more.

How can I delay my next shipment of GEM?

You can delay your next shipment via your account portal. Read more.

How can I cancel my subscription?

We are sorry to hear that you want to cancel your subscription! You can update your subscription via your account portal. Read more.

Can I change or cancel my order once it’s begun processing?

While we’re unable to modify or cancel an order once it’s been placed or your monthly shipment begins processing, you can make changes for future orders.

How do I swap flavors?

You can swap flavors and more via your account portal. Read more.