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Add bites, snooze your subscription and more!

How do I start a subscription?

You can order straight from here and your subscription is created when you sign up for an account at checkout!.

How do I update my shipping address?

How to update your shipping address:First, login to your account HERE: Then click on the "My Subscriptions" tab next to "Delivery Schedule".When you click on your subscription item you will see a set of options,

Where do I adjust my subscription settings?

Login to your account at, click on your listed subscription.From there you can change flavors, frequency of shipments, delay your next order date, and more. If you need an additional assistance, email us at h

How do I contact your support team?

Reach us at [email protected]. We're available via email Sunday - Friday, 5am - 6pm PT / 8am - 9pm EST.

How do I add a discount to my subscription?

You can apply a discount code through your account on our website! Login here and click Add Discount under the relevant subscription. Having trouble logging into your account? Click here. Then enter the code and be sure to click "Apply Discount"!

How can I delay my next shipment of GEM?

We get it, life happens! Skip future orders by logging into your account on our site here: on "Delivery Schedule" above your listed subscription. Then click "Skip" to the right of your upcoming delivery.Alt

How can I cancel my subscription?

We are sorry to hear that you want to cancel your subscription! Please read on for the following cancellation options:If you would prefer to change your flavor or modify your charge date instead of cancel, you can text ‘Modify Order’ to 415-340-6085

Does GEM accept returns, refunds or exchanges?

We do not accept returns/refunds or exchanges due to the sensitive nature of our product.Please note: all subscription requests, including flavor change, address adjustment, and cancellations, must be made prior to the charge date. Once a charge has

Can I change or cancel my order once it’s begun processing?

Unfortunately, once your order has been placed or your monthly shipment begins processing, we are unable to cancel or make changes to your order. All subscription requests regarding flavor change, address adjustment, and cancellations must be made at

How do I swap flavors?

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