How can I cancel my subscription?Updated a month ago
How to Cancel Your Subscription
We’re sorry to hear that you’re considering canceling your subscription! If you need help, follow the steps below:
Steps to Cancel Your Subscription:
- Log in to Your Account:
- Click here to log in. You will receive a unique password code via SMS or email to access your account.
- Navigate to Active Subscriptions:
- Once logged in, locate your Active Subscriptions section.
- Find the "Cancel Subscription" Option:
- Scroll down until you see the "Cancel Subscription" button. This is located below the Upcoming Orders section and above the Discounts section.
- Complete the Cancellation Flow:
- Click "Cancel Subscription" and follow the prompts.
- Note: We’ll ask for the primary reason you’re canceling. Your feedback is invaluable and helps us improve!
- For Multiple Subscriptions:
- If you have more than one active subscription, you’ll need to cancel each one individually.
Important Information to Keep in Mind:
- Charge Date Notifications:
- We send an email reminder 3 days before your next charge date to give you time to make changes.
- Changes Before Charge Date:
- All subscription requests (e.g., flavor changes, address updates, cancellations) must be made before your charge date. Once a charge has been processed, we are unable to make changes to that shipment.
Need Additional Help?
If you have further questions or need assistance:
- Email us at: [email protected]
- Chat with us: Our team is here to help and will happily assist you!
We appreciate your support and hope to see you back in the future!