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How long will my GEM package take to arrive?

We do our best to have all packages shipped out of our fulfillment center within 1-2 business days of your payment confirmation.

Shipping time starts AFTER the package has shipped, which can be up to 2 business days from the purchase as we do not ship on weekends. Shipping time falls anywhere between 7-10 business days.

Depending on where you live, the time it may take for your product to reach you may vary.

GEM has limited information or abilities beyond the tracking number, but if there are any issues receiving your package, please reach out and we'll help get to the bottom of it! 

If you purchased Route with your order and there is an issue with your shipment (i.e. It hasn't arrived and it's been 10 days, or it arrives damaged), you can submit a claim with them by clicking the link in your email from Route, or one of our Customer Success Reps can submit one on your behalf.

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